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A team for you 24/7

Support Hub

Quick and easy access to resolve any issues or enquiries

Email Us

For general enquires please email us and the team will respond back as quickly as possible.

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Online: Mon-Fri, 9am-6PM BST

Live Chat

Speak to us in realtime through out live chat. There’s no robots, just direct responses from the FXPF team.

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Online: Mon-Fri, 24 hours

Top 5 Questions

Check out our most frequently asked questions here or click the link before to see all of our frequently asked questions.

Why do you charge a fee?
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The FXPF fee exists as a charge to cover the services you are using whilst being an FXPF trader. This includes but is not limited to, the Meta trader services and the services of the broker. The good news is that you cannot lose more than this fee as any potential losses on the FXPF Account are covered by us. On top of that, the fee is always reimbursed back to the trader and is available with his/her first performance Split from the FXPF Account. The FXPF programme is a highly valued service we offer, and therefore it is reasonably priced.
I have paid for an FXPF challenge, when will I receive my account details?
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We will start processing your FXPF account as soon as we receive the payment. We normally process your FXPF account within just a few minutes (Please note: Sometimes Crypto payments can take longer depending on network congestion).  When we create your trading account, you will receive your FXPF account details via email, and your login credentials to the trading platform can be found directly in your dashboard and via email. *Please monitor your mailbox, including spam/junk folders. Make sure you safeguard your login credentials and that you don’t authorise anybody besides yourself to access them.  
Do you charge any other fees other than the initial assessment cost?
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We do not charge any additional or hidden fees. You are able to customise your 1 phase and 2 phase assessment at the checkout if you wish, which carry a one time charge. The fee covers the challenge and verification (for 2 phase), we do not charge any recurring fees. Your assessment fee will also be reimbursed to you with your first payout on request.
What is the leverage?
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Our standard accounts have the following leverage 30:1 (FX &  Gold) Indices 10:1, Stocks 2:1, Crypto 2:1. We do not offer excessive leverage as this can cause traders to breach their accounts. You can also customise the leverage at the checkout and increase it to a generous 50:1 ( FX & Gold )
What is FXPF?
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FXPF is a remote proprietary trading firm where traders can undertake an assessment in order to gain access to a funded account. We have three different challenges to fit every trading style and level. A trader can take a variety of  challenges with different FXPF levels from $15,000 up to $400,000. After successful completion of the challenge, the trader will be given access to trade capital of up to $400,000 with up to a 90/10 profit split in favour of the trader. 
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Traders can take their trading to the next level and embark on their journey to become funded prop traders. Choose between a 1 phase and 2 phase account and customize it to suit their trading strategy.

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